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Fraud Prevention

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How Lotus Bank Protects Your Online Banking Session

  • We utilize the latest technology to ensure a secure online banking system
  • We require the use of usernames and PINs to access online banking
  • We require you to change your PIN at scheduled intervals 
  • We automatically log you off your online session after a period of inactivity
  • We use watermarks to identify our online banking session to you
  • We do not request personal information through email communications

How You Can Protect Your Personal Information

Online:

  • Never share your online banking PIN with anyone else
  • Do not use an obvious password that can be easily guessed
  • Do not leave your computer unattended during an online banking session
  • Click Exit to log off your online banking session
  • Verify the date last accessed on the bottom left corner of the Lotus Online Banking account listing page
  • Verify your personal watermark at login and during your online banking session
  • Use security software programs to protect your computer. Update these programs frequently to obtain the latest security updates.
  • Never click on links sent in unsolicited emails

General:

  • Review your statements and account activity regularly
  • Do not disclose personal information to anyone unless you’ve initiated the contact
  • Do not write your social security number on a check
  • Do not write your PIN number on your ATM or debit card
  • Do not write down your online banking information
  • Shred documents that contain personal information
  • Inspect your credit report annually
  • Do not provide personal information on the phone, through the mail, or over the Internet unless you know the personal you are communicating with

Common Types of Fraud

Phishing – Phishing is an online scam using fake e-mails, Internet addresses, websites, or “pop-ups” to impersonate a financial institution, credit card company, or other service provider. These scams attempt to trick individuals into providing personal and financial information.

Pharming – Pharming uses software programs, such as, malware or spyware to obtain personal information from your computer. Pharming also exploits vulnerabilities in DNS servers which results in redirection of web site requests to fraudulent sites. When the user inputs their personal information it is captured and then used to commit fraud.

Identity Theft – Identity Theft occurs when someone uses your personal information without your consent to commit fraud or other crimes. Identity thieves obtain your personal information in a variety of ways including;

  • stealing your mail
  • stealing your purse or wallet
  • rummaging through your garbage
  • email or telephone communication
  • changing your address
  • phishing schemes
  • pharming

Fraudsters commonly use personal information such as your Social Security number, financial account numbers, address, phone number, user names and passwords to open new accounts, secure loans or establish utility service all in your name.

Resources

Don't Be an On-line Victim: How to Guard Against Internet Thieves and Electronic Scams
www.Onguardonline.gov
www.Ftc.gov/idtheft
www.annualcreditreport.com

If you suspect you are a victim of identity theft, you should start with the following:

  • Contact Lotus Bank at (248) 735-1000 to report the fraud and close any affected accounts
  • Contact one of the credit reporting agencies to place a fraud alert on your credit reports
    • Equifax
(800) 525-6285 
    • Experian
(888) 397-3742 
    • TransUnion
(800) 680-7289 
  • Report the incident to your local police department
  • File a complaint with the Federal Trade Commission. Visit their web site at www.ftc.gov/idtheft or call their hotline at (877) 438-4338

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